PPF Express – Terms and Conditions
1. General
By purchasing from PPF Express, you agree to the terms and conditions outlined below. These terms apply to all products sold under the PPF Express brand, including pre-cut kits, bulk film, installation tools, and accessories.
2. Intended Use
Our products are designed for automotive paint protection and surface application by customers choosing to perform their own installation. Results may vary depending on the installer’s experience and skill level.
3. DIY Installation Disclaimer
All pre-cut kits and PPF sold by PPF Express are intended for DIY or professional use. PPF Express holds no responsibility for issues resulting from improper installation, including but not limited to bubbles, stretch marks, edge lift, or paint damage. It is your responsibility to follow care instructions and best practices.
4. Fitment and Compatibility
Pre-cut kits are designed based on publicly available templates and measurements. Minor trimming or alignment may be required. PPF Express is not liable for fitment issues due to vehicle modifications, non-standard trims, or aftermarket parts.
5. Warranty and Film Performance
We only supply films from reliable manufacturers known for quality and performance. However, warranty coverage applies only to the material itself and does not extend to installation faults. Any warranty claims must be supported with clear photos and proof of purchase.
6. Returns and Refunds
Due to the custom nature of pre-cut kits, all sales are final. Refunds or returns will not be accepted unless the item is proven to be defective or incorrectly supplied. In such cases, claims must be made within 7 days of receiving the product.
7. Shipping and Delivery
We ship using trusted carriers. Once your order has been dispatched, tracking will be provided. PPF Express is not liable for delays caused by third-party logistics providers, customs processing, or incorrect shipping information provided by the customer.
8. Limitation of Liability
PPF Express will not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of any products supplied. Our total liability is limited to the amount paid for the product.
9. Installation Tools and Accessories
Tools sold/provided via PPF Express are recommended for best results but are used at the customer’s discretion. We do not guarantee specific outcomes based on tool selection.
10. Changes to Terms
PPF Express reserves the right to update these terms at any time without notice. The version in effect at the time of your purchase will apply.
11. Contact Us
For questions or support, please contact us at:
Email: info@ppfexpress.com.au
Phone: 0451 661 523
PPF Express is committed to providing quality paint protection film, tools, and accessories to both retail and trade customers. All purchases are subject to the terms below and are in full compliance with the Australian Consumer Law (ACL).
Under the ACL, you are entitled to a replacement, repair, or refund if a product is faulty, not fit for purpose, or does not match its description. This applies to both retail and business buyers unless otherwise excluded by law.
We do not offer returns or refunds for change of mind, incorrect selection, or improper installation, unless required by law.
Each kit is made to order based on the vehicle information provided at the time of purchase. Please check all details carefully before ordering.
Returns are not accepted for:
If we supply the wrong product, or the film is defective, we will arrange a replacement or refund upon verification.
Sales of full rolls or custom-length film are final. These products are non-returnable and non-refundable unless:
Claims must be made within 7 days of delivery and include clear evidence of the issue.
Tools and accessories are included in your PPF kit to assist with installation. These items are considered consumables and are not eligible for return or refund.
If a tool arrives broken or with a manufacturing defect, please contact us within 7 days of delivery with clear photos. We will send a replacement at no cost.
If a tool is damaged due to misuse or excessive force, replacement tools can be purchased separately.
PPF Express sells film on a DIY or trade-use basis. We are not liable for:
No refunds will be provided for film damaged during installation, regardless of user experience.
We recommend reviewing our guides and install tips before beginning.
Our products are backed by manufacturer warranties against material defects, including:
Warranty does not cover:
All warranty claims require:
Warranty remedies are limited to product replacement only. Installation labour is not covered.
Trade buyers, wholesalers, and commercial installers acknowledge:
Business-to-business transactions are excluded from certain consumer guarantees under ACL.
PPF Express is not responsible for any direct or indirect damage, including:
All products must be applied using industry best practices and proper care.
If PPF is applied to freshly painted panels, there is a risk of paint damage if the paint has not fully cured or was applied too thick. Improper installation on fresh or soft paint may result in paint lifting when the film is removed or repositioned. PPF Express is not liable for damage caused by application on improperly cured or poorly prepared paintwork. We recommend waiting the manufacturer-recommended cure time before applying any film to repainted panels.
Orders may only be cancelled before production begins. Once the cutting process starts, the order is final and cannot be changed or refunded.
To make a claim, contact us at info@ppfexpress.com.au with:
We aim to respond within 1–2 business days.
By purchasing from PPF Express, you agree to these terms. We reserve the right to update this policy at any time.
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